Privacy Policy

Shiptonville Candle Co we value your privacy. This Privacy Policy describes how we collect, use, and share your personal information when you visit or make a purchase from www.shiptonvillecandleco.com (the “Site”), which is hosted on Squarespace.

1. Information We Collect

When you visit or interact with our website, we collect certain information to provide you with the best possible experience.

a. Information You Provide to Us

We collect personal information you provide directly, such as:

  • Contact details: name, email address, phone number

  • Order information: shipping address, billing address, and purchase details

  • Payment details: credit/debit card or payment method information (processed securely by our payment provider; we do not store full payment information)

  • Account information: if you create an account on our site, your username and password

  • Communication: messages you send via contact forms, email, or chat

b. Information Collected Automatically

When you visit our site, Squarespace automatically collects certain information, including:

  • Your IP address and general location

  • Device type, browser type, and operating system

  • Referring and exit pages

  • Date and time of access

  • How you interact with pages and content on our site

Squarespace uses cookies and similar technologies to collect this data. You can manage cookies through your browser settings.

2. How We Use Your Information

We use your personal information to:

  • Process and fulfill your orders

  • Communicate with you about orders, inquiries, or updates

  • Provide customer support

  • Send newsletters or marketing communications (only if you’ve opted in)

  • Improve our products, website performance, and customer experience

  • Comply with legal obligations or prevent fraudulent activity

3. How We Share Your Information

We only share your data when necessary to operate our business, including:

  • Squarespace: Our website is hosted by Squarespace, which collects and stores data on our behalf. You can review Squarespace’s privacy policy here.

  • Payment Processors: Your payment information is handled securely by Squarespace’s integrated payment providers (e.g., Stripe, PayPal, or Afterpay).

  • Shipping Providers: To deliver your order efficiently.

  • Email Marketing Platforms: If you sign up for our newsletter, your data may be processed by third-party email services (e.g., Mailchimp or Squarespace Email Campaigns).

  • Legal Requirements: If required by law or to protect our rights.

We do not sell, rent, or trade your personal data.

4. Cookies and Tracking Technologies

Our website uses cookies and similar tools to:

  • Enable basic site functionality (like the shopping cart)

  • Analyze traffic and site usage through Squarespace Analytics

  • Personalize your shopping experience

You can adjust or disable cookies in your browser settings. Note that disabling cookies may affect some website features.

5. Data Retention

We retain your personal information for as long as necessary to:

  • Fulfill your order and provide services

  • Comply with legal obligations

  • Resolve disputes and enforce agreements

If you would like your personal information deleted, please contact us (see Section 9).

6. Your Rights

Depending on your location, you may have the right to:

  • Access the personal data we hold about you

  • Request correction or deletion of your information

  • Withdraw consent for marketing emails at any time

  • Request data portability

To make any of these requests, contact us using the information below. We will respond within the time limits required by law.

7. Email Marketing

If you subscribe to our mailing list, we may send you updates, promotions, and product announcements. You can unsubscribe at any time using the “Unsubscribe” link at the bottom of any email.

8. Security

We and Squarespace use SSL encryption and other technical safeguards to protect your data. However, please note that no online transmission or storage system is completely secure.

9. Contact Us

If you have any questions about this Privacy Policy, or to exercise your privacy rights, contact us at:

Shiptonville Candle Co
Email: info@shiptonvillecandleco.com
Website: www.shiptonvillecandleco.com

10. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. Updates will be posted here with the “Last Updated” date revised accordingly.

Would you like me to also draft a Terms & Conditions page to go with this (which is often paired with the privacy policy on Squarespace)? It would cover things like refunds, returns, shipping, and acceptable use.